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The ThinkEnergy podcast features conversations that focus on the fast-changing world of energy. We explore through a communications lens, some of the coolest trends, emerging technologies and latest innovations within the energy sector. We seek to understand how these game changers bring their ideas to market and demystify their concepts.

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Oct 21, 2019

So what exactly does the Chief Customer Officer do? From identifying the customer’s needs, to enhancing communication through chat bots and AI technology, Hydro Ottawa’s CCO, Julie Lupinacci, oversees all the organization’s customer related projects. In today’s episode, Julie gives us an inside look at the evolving world of customer relations, and how she leads Hydro Ottawa in keeping up with the consumer.

Have a question for Julie? Contact her by email at


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