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Every two weeks we’ll speak with game-changing experts to bring you the latest on the fast-changing energy landscape, innovative technologies, eco-conscious efforts, and more. Join Hydro Ottawa’s Trevor Freeman as he demystifies and dives deep into some of the most prominent topics in the energy industry.

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Oct 21, 2019

So what exactly does the Chief Customer Officer do? From identifying the customer’s needs, to enhancing communication through chat bots and AI technology, Hydro Ottawa’s CCO, Julie Lupinacci, oversees all the organization’s customer related projects. In today’s episode, Julie gives us an inside look at the evolving world of customer relations, and how she leads Hydro Ottawa in keeping up with the consumer.

Have a question for Julie? Contact her by email at


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