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thinkenergy looks at the energy of tomorrow, today. Every two weeks we’ll speak with game-changing experts to bring you the latest on the rapidly evolving energy landscape, innovative technologies, eco-conscious efforts, and more. Join Hydro Ottawa’s Dan Séguin and Rebecca Schwartz as they demystify and dive deep into some of the most prominent topics in the energy industry.

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Oct 21, 2019

So what exactly does the Chief Customer Officer do? From identifying the customer’s needs, to enhancing communication through chat bots and AI technology, Hydro Ottawa’s CCO, Julie Lupinacci, oversees all the organization’s customer related projects. In today’s episode, Julie gives us an inside look at the evolving world of customer relations, and how she leads Hydro Ottawa in keeping up with the consumer.

Have a question for Julie? Contact her by email at JulieLupinacci@hydroottawa.com

Links:

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